Returnable Product

Product can be claimed for the return based on the following conditions:

Product(s) should not be in used condition and should not show that it was previously used. The seal should not be broken. Screws should not be touched or tried to open (if any Product should have the complete original packaging Saved accessories, service/instruction manual included with the Product, components, labels, accompanying documentation and software, etc.

Physically damaged and/or missing Product cases will only be considered if reported at the time of delivery.

Non-returnable Product

Wires, charging cables, power cables, any other wires, party, and birthday decorating items, decorating stuff, Hygiene and personal care Product(s) that include but are not limited to; wax, perfumes, cosmetics, etc.

Physically damaged Product Missing or incomplete Product For bundle offers, the only main product can be claimed for return.

Refund Policy

To claim a refund, please check if the purchased Product fall under the return policy as described above. If the Product fall under return policy, then you can claim for Refund based on the following conditions: 

Notice- If you want to return product so must have unboxing video, If you don't have unboxing video so unfortunately product are not return.

Customers can claim for refund for the purchased Product(s) within 24Hour from the time of receiving the Product. After the 24Hour of the delivery, no return or claim will be entertained. Physically damaged and/or missing Product cases will only be considered if reported at the time of delivery.

The amount of the Refund only covers the amount of Product purchased. Shipping and payment processing charges are non-refundable. If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well. Refunds will be made through the original mode of payment selected at the time of order generation. offdukan.com reserves the right to compensate the claim in terms of Coupon as and when it deems fit.

Return Process

If the Product(s) is qualified for the Return, then please follow the below process to claim for a Return:

1. Raise a Complaint: Contact us to raise a complaint and save the Complaint Number for future reference.

2. Review: Our support team will review the case and approve the Return if qualified.

3. Drop your item: Once the complaint is approved, your nearest drop location will be provided so that you could drop your item.

4. Inspection Process: After receiving the Product, it is sent for inspection.

5. Approved: If the Product is found faulty as per the policy then Return will only be made via Coupons that can be used to order again the same, similar, or any other Product of your choice. Or equal amount will be refunded if requested.

6. Not Approved: For Product not faulty and claimed due to the Product not being as per expectations will be returned to the customer.

SHIPPING POLICY

1. The fastest product delivery in Dhar offdukan.com when customers order in offdukan.com immediately we have a notification on mail and we call the seller of the product who orders customer. so we go on seller shop and received the parcel and immediately we deliver the product to customer address .

2. Our delivery time is between 3-6 hours. Sometimes the seller is ordering conformed immediately and sometimes he is too busy to get online then we are not delivering in 1--2 hours. But we informed the seller of the order. so we delivered your order. Sometimes in the rainy season, we are not reached to the seller shop. and not reach the customer's address. and the pickup point is not real. so our estimated time is 3-6 hour.